At 38vf, your privacy is not merely a legal obligation — it is our genuine commitment. This document explains in detail how we collect, use, store, and protect the personal information of every member using our platform.
Six layers of data protection we apply to ensure every member's privacy is fully safeguarded.
All data transmitted between your device and 38vf's servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.
Member personal information is stored in protected databases accessible only by authorized personnel. Passwords are never stored in plain text — all passwords go through multi-layer hashing.
Access to members' personal data is strictly limited based on role and job requirement. All access is logged and audited regularly to detect any suspicious activity.
38vf never sells, rents, or transfers members' personal information to third parties for marketing or commercial purposes without the explicit consent of the member concerned.
All our data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, and request deletion of your data at any time.
In the event of any security incident involving member data, 38vf will notify affected members within 72 hours and take immediate action to contain the damage.
38vf takes our responsibility to every user's privacy seriously. This Privacy Policy is provided to help you fully understand how your personal information is collected, used, and protected by us.
As an online gaming platform operating in Malaysia, 38vf fully complies with the Personal Data Protection Act 2010 (Malaysia PDPA). We believe transparency is the foundation of trust — and your trust is our top priority. Every data-related decision we make puts the interests and safety of our members first.
If you have any doubts or questions regarding this policy, our support team is ready to assist you via 24/7 live chat in the 38vf app.
We collect your personal information through several methods depending on how you interact with the 38vf platform. The types of information collected are as follows:
| Data Category | Examples of Information | How Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, ID card number | Account registration and KYC |
| Contact Information | Email address, phone number, residential address | Registration and profile updates |
| Financial Data | Bank name, account number, transaction history | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatic access via cookies and system logs |
| Usage Data | Game history, login records, session duration, game preferences | In-platform activity |
| Communication | Support chat records, feedback, complaints | Interactions with the support team |
The personal information we collect is used for the following purposes, all of which are necessary to provide you with the best service as a 38vf member:
We will not use your information for any purpose beyond those stated above without first obtaining your consent.
38vf does not sell or transfer your personal information to third parties for marketing purposes. However, there are certain situations where we may need to share your information with trusted parties:
All third parties we share data with are bound by strict data protection agreements and may only use that information for specified purposes.
We continuously invest in the latest security infrastructure to protect your personal information. The key security measures we employ include:
While we take all reasonable precautions, no system can guarantee absolute security. We encourage you to play your part by using a strong password and never sharing your login credentials with anyone.
The 38vf platform uses cookies and similar tracking technologies to enhance the user experience and analyze website usage. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the 38vf platform.
Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal information held by 38vf:
To exercise any of the above rights, please contact our support team. We will process your request within 21 working days in accordance with Malaysia's PDPA provisions.
38vf retains your personal information only for as long as necessary for the stated purposes or as required by Malaysian law. Our general data retention guidelines are as follows:
When the retention period expires or you submit an eligible deletion request, your data will be securely erased using permanent, non-recoverable deletion methods.
The 38vf platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18. Should we discover that a minor's personal information has been collected inadvertently, we will take immediate steps to delete that information and close the relevant account.
If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately so that appropriate action can be taken.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.